Happiest place in Burlington!! :)
Learned how to swim there! Very. FRIENDLY!
To summarize: The reception staff were not knowledgeable or helpful. The YMCA is silly to expect me to enter my bank account information into their computer system for a $20/month membership fee. The director apparently was incapable of handling my issue and instead of transferring me ended the call. I am deeply dissatisfied. I wouldn't expect much from a cheap public gym, but the Burlington YMCA has managed to surprise me with their low quality of customer service.
I went to the YMCA during the winter of 2013-14. I then stopped going and assumed since I had paid my balance ahead of time that my bill was satisfied. This winter I went back to renew my membership and I was told I had a balance of $20 from the previous year "because you have to give a 30-day cancellation notice." I said that I would gladly pay it and I was surprised nobody had sent me a bill or attempted to call me. They said that "because of people not paying their bills" I was now required to use a bank account instead of cash to pay my membership fees. I refused as I prefer to use cash at places with questionable security standards. I contacted the director, Jaime, to see if she could make an exception. She offered to transfer me to the billing department as "she does not handle these types of things." I said yes please and instead she disconnected the call.
Greater Burlington Ymca is a US Gym based in Burlington, Vermont. Greater Burlington Ymca is located at 266 College St, Burlington, VT 05401, USA.
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