I have been a spa customer of Stephen and Burns for years. It's what I always ask for when its time for a gift. The staff are professional, knowledgeable and I feel very pampered there. The atmosphere is warm and relaxing and I love the Aveda products!! I would highly recommend them for any spa treatment from massage to facials!
Mostly Im giving 3 stars because they need to invest in their adminisitration and customer service. Everytime I call for an appointment I have to call at least 3-5x cause they are busy on the line. I have had appointments cancelled /not in the system when I arrive for services, and notes from consultations on hair color have not been saved to my record as they had been promised to on two occasions. For the price of services, there need to be more reliability accesibility to customer service.
Massage review: Although the price is a little high, and they cut the times (but not the prices) on their 90min and 60min massages down to 50 and 80, I still recommend Stephen & Burns for massages. The atmosphere is very soothing and I've never had a "bad" massage there. There seems to be a relatively high turnover of masseuses, but trying out new ones is kind of fun. The employees have always been very pleasant. When I really want a good massage, I choose S&B.
My girls and I always enjoy to Stephen and Burns. We have always had a wonderful experience! From hair cuts to full highlights and a blow out we have never had a bad appointment!
It’s pricey, but I enjoyed my massage with Clancy. She was very friendly and calming. I like that she was vocal and let me know that I could request a change in pressure, but let me relax. The aromatherapy and oils were very nice. I would definitely go again, especially as a treat to myself.
Ive had pretty good experiences at this place. Folks are always friendly and kind. I have had some inconsistency in hair color pricing from different stylists during consultations that kept me from pursuing that service.
Again great spa and salon services, but lacking admin.
Stephen Burns Aveda Salon Spa is a US Hair Care Studio based in Burlington, Vermont. Stephen Burns Aveda Salon Spa is located at 116 Church St, Burlington, VT 05401, USA.
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