I went to get a Brazilian wax yesterday. The lady who did my waxing was super nice but her work was not up to par. She seemed in a rush and would pull the wax strip which ever way she pleased. Even though I was the last patient of the day she should have taken her time to do quality work.The next day I could run my hand over the supposed to be hairless area. But to my surprise I actually still had quite a bit of hair still there. I have blond hair so you can't really see the hairs. But you can easily feel them. I'm pretty disappointed.
When I first started getting my eyebrows done at this spa, I remember them being known as the "Arch Angels" ... it was cute and catchy and what really drew me in and at the end of my first appointment I agreed with the "Arch Angel" promise - I've been going there ever since. Unfortunately, not all "Arch Angels" are created equal, and every now and then I'm not impressed (however, *never* have I been dissatisfied) with their work. Thank you Cynthea's Spa!
The receptionist and the girl that worked on my eyebrows were very nice. I got my eyebrows tinted and she missed a lot of parts on my eyebrows and she got the end of one in the wrong spot so now I have a dark line not even close to my eyebrow and I can't blend in my makeup. I'm sorry but I will not be coming back.
Very poor customer service. They are terrible at responding to emails or phone requests. When I finally spoke with the manager, she was in fact helpful and it seemed optimistic. But again two weeks and still no reply. Then I tried a third time, again today to call and book something. I was told the Manager is still not there; try tomorrow. Clearly they didn't want my business.
I love it there, Sarah is great! She has tons of experience and she doesn't make you feel uncomfortable! I will only go to Sarah for my wax she is amazing!!! I haven't gotten a facial or a massage there so I can't speak for that but if you want a wax ask for Sarah!
Cynthea S Spa is a US Hair Care Studio based in Burlington, Vermont. Cynthea S Spa is located at 102 Church St, Burlington, VT 05401, USA.
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