Went to the cruise to enjoy the sights of Lake Champlain with guests from Europe. After buying tickets and boarding we were herded to the bow of the boat meant to accommodate at most 20 people . Noticed a few guests trying to go upstairs but were being turned away due to a large booking. They mentioned that it was closed due to the large group. Three large areas all closed to regular guests not with the large group. We went upstairs and the nice young waitress indicated it was closed but we could sit off to the side, like unwelcome guests. We paid $100 to feel like unwelcome guests. We decided to exit the boat due to feeling this way. The ticket booth attendants said we could wait 2 hours for the next boat but refused to refund and rudely pointed at the printed sign on the wall. After calling the office to complain, who initially stated that a refund was not possible, and after demanding a refund repeatedly the office finally issued a refund. The ticket counter attendant one of whom indicated was the marketing manager decided after I went to the counter to make sure they were aware we never boarded the boat, felt the need to slam the ticket window shut after I had left. Poor customer service. It is 2017. I cannot understand a company in this day and age who takes a customer's money, doesn't deliver of the service that is due, and then makes you jump through hoops to get your money back when the service was not accepted and never used due to the company not keeping their promise. We got our refund, but it ruined our day and a special trip for our visitors. Poor Hospitality.
Two of us took the lunch cruise today and were pleasantly surprised by how good the food was. It was set up with long tables but plenty of space to pass by and plenty of food. Everything was fresh and the staff was excellent. The cruise was smooth and informative. It's not fancy but clean and comfortable. I would highly recommend it.
What a perfect summer evening. We experienced sharing sunset on the Ethan Allen in peace with Crew, Staff and Passengers from all over the world. What a refreshing experience at this time in our world! The crew commanded the boat with such care. The sailing experience was navigated calmly. Gentle breezes, and backdrops of New York State and Vermont's scenic mountains, painted with changing colors from the setting sun gave us a wealth of scenic pictures. We enjoyed watching scull rowing, divers off high rocky ledges, and relaxed enjoying the offerings of cheeses, bread, fruit, wine in a checkered-clothed picnic basket - beautifully presented by the waiter. The highlight was the extraordinary sunset - deeply colorful in its changing phases, with a clear sharp moon adding its light to the scene. Thank you for a perfect sail.
We really enjoyed the night. We took a 2 hours sail at dinner time. Food and service were great, and sights were beautiful. Best way to visit Lake Champlain.
Food was really good, beer selection was OK, temp inside the middle seating area was warm. It would be great if they could get a breeze through there. The weather was perfect so I couldn't ask for much more.
Spirit Of Ethan Allen is a US Restaurant based in Burlington, Vermont. Spirit Of Ethan Allen is located at 1 College St, Burlington, VT 05401, USA.
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