1) The store honestly did not know it was selling me an instrument in terrible condition, in which case the repair technicians are completely incompetent.
2) The store knowingly sold me an instrument in terrible condition, in which case the persons who own it are dishonest, untrustworthy and fraudulent.
Strongly don't recommend! I too bought an instrument here that is worth less than half of what I had paid. After buying it I contacted the makers to find out the year it was made and turns out it was there most basic model when the owner had talked it up so much as a high level guitar. I also then found out that it was being sold other places for half of what I paid. I contacted the owner and he tried refuting what the guitar makers had told me as well as the information I had found. There is no justification for anyone to sell a product for double what it is worth and say that I should bargained for it to drop the price. Instead how about you ask a fair price for your goods. Don't make the same I did!
Stay away from this establishment.
I'm adding to what I wrote before. The owner has some nerve with the reply he provided. First of all, this idea of "you buy an old guitar, you buy an old guitar" is just further evidence of why no one should do business with this store. It's completely false. I you buy an old guitar from Appalachian Bluegrass, they're going to make sure that the product they're selling you is up to snuff and they're going to disclose to you any clear modifications or shortcomings that the guitar may have. The owner at Appalachian Bluegrass said it was obvious to anyone who has a clue about guitar repair that the bridge was not an original Martin bridge and that it was obviously installed by a hack. So, either you guys at Randolin are clueless, or you're dishonest. I suspect it's the latter. Secondly, he said the braces were rattling inside the soundboard so bad that you could stick a knife underneath them. And in fact, he provided a demonstration of this for me. He said no guitar, especially a Martin, should ever have that kind of problem and he said that it would not have developed to the point that it had in the time I've owned it. Again, this is pure negligence on the part of Randolin guitars. And then this guy's been caught red-handed and he has the nerve to offer these weak excuses and try to put it on me. It shows you what kind of business he's running.
Update 7/26/17:
Nowa always does excellent repair work with my musical gear. He installed a new bridge and pickup on my upright bass and it is playing and sounding fantastic. He's set up at least 8 of my guitars and basses and he's fixed a bass that multiple different musical repair shops said was "unfixable" by replacing the truss rod and reattaching the neck. He also put together a broken necked guitar I have and it looks and plays fabulously. He is a great guy and very skilled at his cradles vhe is efficient and often will fix guitars for me same day on the spot. His store if fun with great inventory and I've also bought great instruments from him as well.
I started playing music about 4 or 5 years ago, and since then I have bought several instruments from Nowa. The instruments were always in great condition, but not only that Nowa was very helpful and supportive of me as I learned. Just recently, he built me a custom classical banjo and I am in love with it! I can't recommend Randolin Music enough to anyone who has an interest in vintage instruments or someone just looking for quality products.
Excuse unedited grammar
I purchased a 1972 Martin D28 from this store last year for $2,300. It has given me nothing but trouble. The bridge recently began to come unglued from the soundboard and so I took it to a repair shop in Maryland (Appalachian Bluegrass, which is a great guitar shop by the way, with HONEST reps). The repair shop told me that the bridge is not from the original guitar (Randolin representative made no mention of this), the braces on the back of the guitar are coming unglued and rattling (not something you'd expect to see happen in a guitar a year after it's been sold), the neck has been reset (again, no one at Randolin informed me of this) and that the frets are totally worn out and uneven--I have barely played the guitar since I've had it. In short, the guitar is a disaster and I will be lucky if I can get even a quarter of what I paid for it. I'm the kind of person who always tries to give someone the benefit of the doubt but in this case there are two options:
Neither of these two options is what you're looking for in a business establishment. Clearly, I'm far from the first person to have this experience with these folks. I never write reviews so you know I'm pissed to have taken the time to write this one. Do yourself a favor and buy your musical instrument anywhere but here.
Despite it being the only instrument store in the area, it was fairly priced. Burlington's shops and stores are inflated in comparison to more affluent towns and cities, but this place was surprisingly reasonable for what i needed.
Randolin Music Store And Guitar Repair is a US Electronics Store based in Burlington, Vermont. Randolin Music Store And Guitar Repair is located at 215 College St, Burlington, VT 05401, USA.
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