The people at the front desk in service are very nice so nothing to complain about there but the time you have to wait is insane. Make sure if you wait for your car, you bring a lot to do because you're going to wait. I saw a lot of people come and go who waited for their cars as well while I sat there. This is an area that really needs improvement. They have a huge area for servicing cars and plenty of people working.
I had a noise In my transmission when it was under warranty and the machine that's the higher up said it was nothing at this time. So I had a friend that works on transmission pull it out and the rear bearing set were making noise and needed to be replaced. I was going to buy a new STI because I like the car but warranty always needs to go through Subaru America to see if things are under warranty when it is under the miles and under the years for warranty. Good way to loose business
Wade help my wife and I find a car. His sales approach is great. Not annoying, not pushy, great at giving all options available. He actually helped my wife come up with a better option than we thought we had figured out. Wish all sales people were like him. Thanks Wade for the great customer service!
The Service Department is a different story which is why I gave the 2 star review... They get a 1/5 star rating at this point. I've been in there twice in the last 3 weeks. I initially went there because one of my speakers wasn't working and the stereo system cut out on me once. I decided to wait for the car to be looked at. Took almost 3 hours to diagnose that I had a blown speaker. They had to order the part which came in about a week later. I scheduled another appointment after I got that call and they couldn't get me in for another 2 weeks. Went back for my appointment, added an oil change and once again, another 3 hour wait! It shouldn't take that long to swap out a speaker and do an oil change. They washed my car which looked like they just ran water on it. Cleaned almost nothing off the car. It was just as dirty as when I brought it in.
I recently bought a Subaru forester from Burlington Subaru. I had a great experience here. Michael is the salesman who helped me; I would highly recommend contacting him! He made me feel very comfortable with this car for my family. He went out of his way to get me into the best car in my price range.
Sales team is fantastic. Wade is a great guy to deal with there! Would highly recommend going to them to buy a Subaru. 5/5 stars for this department.
Extremely friendly, genuine, and accommodating. The salesman, Phil, went above and beyond to make the process as easy as possible for me, even when faced several logistical hurdles. I never doubted he was giving me his honest opinion -- not to mention, I got a really good deal.
Burlington Subaru is a US Car Dealer based in Burlington, Vermont. Burlington Subaru is located at 351 Shelburne Rd, Burlington, VT 05401, USA.
Please contact with Burlington Subaru using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Burlington Subaru opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.