I called in because I was having some pain with a new pair of Kayno 22s. I have been running in Kayano's for almost 5 years with no problems. Laura took my call and we had a valuable conversation around possible reasons and next-steps for me to take. I mentioned, early in the call, that I didn't buy the shoes from the Ski Rack, and she still continued to treat me as a valued customer. Thank you!
The store is neat and organized and the staff are friendly. I got a flat tire while biking to work a few months back and they were able to fix it in time for me to come and get it during my scheduled break the same day. The service was great, the repair was high quality and they charged me less than other places around town would have. I will return if I need any other repairs or equipment.
I have bought several bikes from here.
Most other places I have visited looking at bikes, I have felt pressure to buy a bike that day and if I wasn't about to buy a bike that, people gave up helping me/talking to me. Really? To normal people dropping a few thousand bucks is a very large purchase.
The best place to get all your winter skiing and snowboarding needs and summer biking needs. The staff is really knowledgeable and understands how all the equipment performs and should fit.
I love the customer service here as they are always willing to go the extra mile to help you. In addition. the store has high quality outdoor gear and shoes and is my go-to place when needing help. I've bought bikes, skis, sneakers, insoles, and clothes and always find what I'm looking for.
At Skirack the bike sales staff talk to me about the bikes as if I were their best friend. No pressure to get me to buy a bike that day and told me that I should never buy a bike without a test ride. I've had quick (under 5 min) bike repairs/adjustments for no charge.
This is why Skirack is my LBS.
Skirack is a US Bicycle Store based in Burlington, Vermont. Skirack is located at 85 Main St, Burlington, VT 05401, USA.
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